Privacy Policy & Other Fine Print

Overview

Natural Blum has a sterling reputation for customer service and integrity. In short, we would never sell your information, ever. We do not insert any identifiers beyond a single, current session on the website, and we work hard to ensure that each and every customer experience is exceptional. Come by our store for in-depth knowledge, Free Samples, and a consultation or to simply purchase our products. Online orders are always shipped via USPS First Class Mail and are generally shipped within 5 business days. During peak seasons the shipping times can take longer. If you’re concerned with how long a delivery may take or need a product faster, please contact us prior to purchase to ensure a pristine experience.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide you with the best possible user end experience and allow you to stay logged in during your shopping visit.

Email marketing : With your permission, we may send you emails about our store, new products and other updates. You may opt out at any time. We send these emails on average twice per month. If you do not open the email, you may receive an email reminder to open the email.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

PAYMENT

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

THIRD-PARTY SERVICES

Under no circumstances do we exchange, rent, or sell your information to any third party services. We also do not provide your details to third party services with exception to PCI compliant payment gateway and USPS for shipping purposes.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mailing our headquarters:
attention Compliance Officer
501 Nevada Way, Suite 5, Boulder City, NV 89005

SHIPPING POLICY

Shipping is non refundable. When placing your order you will be asked to choose a shipping method. If your order qualifies for Free Shipping you must choose it from the dropdown list at that time. Once an order is placed your shipping fees cannot be refunded.

RETURN POLICY

Due to the nature of our products we are unable to accept returns on products once they’ve been opened and used unless it was defective upon arrival. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the event an item arrived defective, broken, or unusable a representative will ask for a picture of the item to process a return. Return shipping is your responsibility. Once returned items are received, new product will be shipped out. In store and online returns may only be completed by the purchaser.

REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days based on your processor.

ITEMS INELIGIBLE FOR REFUND OR RETURN

Sale Items

Only regular priced items may be refunded. Sale, clearance and last chance items cannot be refunded.

Gift Items

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.